Frequently Asked Questions
Everything you need to know about shopping with British House.
What is the standard delivery time for UK orders?
We offer standard shipping within 3-5 working days. For those requiring a faster service, our Next Day Delivery option is available for orders placed before 2 PM GMT, Monday through Friday.
How do I return an item that doesn't fit?
We offer a 28-day return policy. Items must be in their original condition with all tags attached. You can initiate a return through our online portal and drop off your package at any authorized courier point.
Where are your garments manufactured?
At British House, we pride ourselves on quality craftsmanship. Our collections are designed in London and manufactured in ethically audited factories across the UK and Europe to ensure the highest standards of production.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal, Apple Pay, and interest-free installment plans through Klarna.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that custom duties may apply for orders outside the UK.
How can I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style advisors for personalized assistance.